Privacy Policy

1. Who We Are

Naturopathy NZ is operated by Peta Carter, a Registered Naturopath and Registered Nurse providing online naturopathic consultations across New Zealand and Australia. Our website is naturopathy.nz.

2. Information We Collect

We may collect the following personal information:

• Contact details: Name, email address, and phone number provided when you book a consultation or contact us.
• Health information: Health history, current symptoms, medications, and other details you share during consultations or via health questionnaires.
• Booking information: Appointment dates, times, and consultation notes collected through our booking system (Calendly).
• Website usage data: Anonymous analytics data such as pages visited and browser type, collected automatically through cookies or similar technologies.

3. How We Use Your Information

Your personal information is used to:

• Provide naturopathic consultations and health support protocols
• Schedule and manage appointments
• Communicate with you about your health care (appointment reminders, follow-ups)
• Liaise with your GP or other healthcare providers with your consent
• Meet legal and professional record-keeping requirements
• Improve our website and services

4. Health Information

Health information you provide is treated as sensitive personal information. It is collected and stored in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (where applicable). Your health records are kept confidential and are only shared with third parties (such as your GP) with your explicit consent, or where required by law.

5. Third-Party Services

We use the following third-party services:

• Calendly — for appointment scheduling. Calendly has its own privacy policy governing the data collected during booking.
• Video consultation platform — for online consultations. Sessions are not recorded unless you are informed and provide consent.

We recommend reviewing the privacy policies of these services.

6. Data Storage and Security

Your personal and health information is stored securely using appropriate technical and organisational measures. We retain client health records for a minimum of 10 years from your last consultation, in accordance with professional requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal record-keeping obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at peta@naturopathy.nz.

8. Cookies

Our website may use cookies for basic functionality and anonymous analytics. You can disable cookies in your browser settings. The site will continue to function without them.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Peta Carter
peta@naturopathy.nz